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Customer Support Representative

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Industry:
Manufacturing
Category:
Client Services & Customer Support
Total Position:
1
Job Type:
Full Time/Permanent ( First Shift (Day) )
Department:
Marketing
Job Location:
Lahore
Gender:
Male
Age:
22 - 30 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years(Call center)
Apply By:
Feb 12, 2021
Posted On:
Jan 12, 2021
Job Description

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Required Skills

Customer Service Management, Customer Satisfaction, Customer Service Representative,

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